General Terms and Conditions
The sales conditions below apply to all camping pitches and rented accommodations of Camping Hohenbusch.
Article 1 - Booking conditions
1.1 All our prices are in Euro and include VAT. By paying the rent, the customer agrees to our general terms and conditions, both for the customer and for any other person travelling with him. If you do not agree with our general terms and conditions, it is still possible to cancel free of charge (in writing) after receipt of the confirmation until 5 days after the reservation date.
1.2 Reservations are nominative and non-transferable. The stay is not final until after the deposit is received. If this deposit is not made without notification from the customer, the booking will be cancelled and we reserve the right to re-let the rented accommodation or camping pitch. In this case, administration and processing costs of €15.00 will be charged.
1.3 If you arrive later than booked and you fail to inform the campsite, your reservation will still be valid until two days after the arrival date as stated on your booking confirmation. This only if the sum of your stay has been paid in advance. After this term, any right to the rented accommodation and/or camping pitch will lapse.
1.4 There will be no refunds for a later arrival and/or earlier departure, so only book the period you ultimately want. Please note that there will be no refunds for unused holidays in the event of an earlier departure for any reason. Some insurance companies also offer cancellation insurance with a ‘bad weather clause’. If you leave earlier, all rights to your camping pitch and/or rented accommodation will lapse.
1.5 Pets are allowed if you are using your own camping equipment, but they are not allowed in the rented accommodation. Smoking is prohibited in all rented accommodation.
Article 2 - Cancellations
2.1 To avoid disappointment, we urgently recommend that you take out a cancellation insurance policy immediately after booking, at any bank or insurance office, on presentation of your booking confirmation. In the event of a cancellation or unexpected break in your vacation, you will be covered and receive a refund of the sums you have already paid. Inform yourself before taking out your insurance what is and what is not covered.
If you do not have cancellation insurance and want to cancel, the sums you have already paid will be retained. If you cancel within one month before your arrival, you will be charged for the entire stay, even if you are still to pay.
A reservation is binding on both parties; you cannot make/cancel a booking without obligation. Even in the case of quarantine or infection, you cannot cancel without costs, but you can often fall back on your travel cancellation insurance. By now, most cancellation insurances are “covidproof”. They will cover the costs of your stay in case of cancellation due to infection or illness of you or your travel companions.
Article 3 – Force majeure
3.1 If restrictions are imposed by the government about whether or not certain facilities are opened, this falls under unforeseen circumstances.
3.2 Camping Hohenbusch is located in the middle of the natural environment of the Ardennes. Depending on weather conditions, this can sometimes be accompanied by natural influences and vermin. The campsite cannot be held liable for this.
Article 4 - Liability
4.1 Camping Hohenbusch is not liable for any damage, loss or theft to the equipment and property of its guests. The campsite is liable for its own equipment. If a guest causes damage to camping or rented equipment, the customer is responsible.
4.2 The guest agrees to the campsite’s applicable camping and night rest rules, which are displayed on our information board. If desired, these are also available in advance on request.
4.3 In accordance with the applicable Belgian law, the customer agrees to the policies and procedures. In the event of a dispute that cannot be settled amicably, the Court of Appeal of Eupen has jurisdiction.